Modern Pets offers free domestic shipping on orders over $99 to most metro cities and major regional centres across Australia (excluding oversized items). Please enter your suburb/ postcode above to check the shipping cost (if applicable) and estimated delivery date. Orders are typically dispatched from our Melbourne distribution centre within 1–2 business days.
Most parcels are delivered by Australia Post, though we occasionally work with other couriers. The timing of your delivery will depend on the method you choose. For those who opt for Express post, you can expect your items to arrive the following day after shipping.
Estimated delivery times for Standard Shipping:
The default shipping method is Signature Required (SR), unless Authority to Leave (ATL) is selected at checkout. If no one is home with SR, parcels will be taken to your local Post Office. If ATL is selected, we are not responsible for replacement costs if the parcel goes missing.
Multiple-carton orders may arrive separately - please refer to your tracking number for details.
For more details on Delivery please view our Shipping page.
We have had our 3 month old cavoodle pup in his crate for 3 weeks. This morning we woke to discover he had found the zip, opened it and had eaten the foam insert. The outcome to his health could have been far worse! I would have expected the zip to have been hidden so it wasn't so easily accessible to pets. This must be rectified asap
Thank you for taking the time to share your experience - we’re very sorry to hear about what happened and we’re glad to hear your pup is okay. We completely understand how concerning this must have been. We are currently looking into the feedback around the zip placement and will review this with our product team. That said, it’s important to note that young puppies are renowned for chewing and exploring with their mouths, and unfortunately there is no bedding on the market that is completely chew-proof or ingestion-safe for determined chewers.
For puppies that are still in this phase, we generally recommend close supervision when introducing bedding, or temporarily removing soft bedding until chewing behaviours subside. We genuinely appreciate you bringing this to our attention, as feedback like this helps us continue to improve our products.
My order took a long time to arrive, but it was worth the wait. I ordered 2 sliding door white wooden crates and they were assembled with ease. They are a great addition to our family room and our Staffordshire Bull Terriers nearly love them as much as our bed!!
Great sturdy crate, my puppy went straight in without ant encouragement. Love the sliding door feature so there is no door open to walk into, the main reason I purchasedthis crate. My 16 year old son put it together alone, so seems pretty straight forward. I received the delivery the next day Melbourne to Wollongong which was really impressive.
Very happy with the product.
Very happy with this crate. Our puppy has taken to it happily. Dual door access is very handy and mattress cover comes off easily for washing
Super quick delivery, and looks like the product advertised. I’ve had lots of compliments.
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