Shipping Guide

Coronavirus Impacts

Modern Pets is open for business and dispatching orders within 1-2 business days in line with our shipping policies below.

Please note that due to the current volume of online orders, and new processes implemented to protect the health and safety of their staff, Australia Post have advised that there may be a delay with delivery timeframes to some areas. You can keep yourself informed of your delivery by checking your Australia Post tracking number and subscribing to their delivery service.

Just so you know, 90% of late items arrive within 10 business days of their expected delivery date so we ask for your patience during these uncertain times. Thank you for your business!

 

Domestic Shipment

Modern Pets offers free shipping on orders over $29 to most metro cities and major regional centres across Australia (excludes oversized items*). Just use the handy shipping calculator to see if your suburb qualifies for free shipping. If you are not eligible for free shipping, the cost of shipping will be calculated based on the weight of your order. You will be able to see the shipping cost via the shipping calculator before you proceed to payment. 

We regret that our warehouse is not accessible to the public. As such, we do not offer a pick-up option. Your order will generally be shipped from our distribution centre, which is located in Melbourne, within 1-2 working days of receiving payment excluding public holidays & weekends.

The majority of our parcels are delivered by Australia Post however occasionally we work with other courier partners to provide the most efficient delivery service with the most reasonable price. Next business day express shipping is available to all areas except Western Australia & Northern Territory. Currently, the Express service is only available for orders weighing 500grams or less such as collars, leads, cat toys etc

In the very unlikely event that your item is lost or damaged during post, then we are responsible and will issue either a full refund or replacement. Tracking details are emailed to customers upon dispatch. 

Refer below for our domestic shipping timetable:

 
Capital Cities
Other Areas
 Standard Shipping
 2-5 Business Days  3-6 Business Days
 Express Shipping
 1-2 Business Days  1-3 Business Days

Please allow 2-3 extra days for personalised products as each item is custom made.

All orders will require a signature upon delivery unless requested otherwise in the order notes.

If you have problems with your delivery please contact us at  info@modernpet.com.au and we'll always work with you to address any issues.

 

Oversized Products

 *Oversized items are products that exceed the maximum weight and size requirements by Australia Post and can only be transported via courier.

Shipping for oversized products is free only for Melbourne customers. You can see the shipping cost to your suburb before placing your order via the shipping calculator. The shipping calculator can be found on the product page and cart page.

 

International Shipment

International Shipping is available for collars, leashes & ID tags to selected countries. Standard shipping is available at a flat rate cost of $10 and normally takes 10-20 business days. 

International Shipping is available for 127 countries including New Zealand, United States, Canada, United Kingdom, France, Germany, Hong Kong, Italy, Singapore & Japan.

Each country has different laws regarding imports from abroad and you may be required to pay additional fees on delivery such as customs clearance charges, duties and taxes. Our shipping rate covers door to door delivery only and does not include import fees if applicable.

For a shipping quotation on large items, please email us at info@modernpet.com.au

 

 

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