Modern Pets offers free shipping* on orders over $29 to most metro cities and major regional centres across Australia (excludes oversized items*). Just use the handy shipping calculator to see if your suburb qualifies for free shipping. If you are not eligible for free shipping, the cost of shipping will be calculated based on the weight of your order. You will be able to see the shipping cost via the shipping calculator before you proceed to payment.
*Free shipping means the cost of shipping is built into the price of the item, so delivery costs may still be deducted from refunds for returned items. If you require further information about our refunds policy please visit our Return Policy page.
We regret that our warehouse is not accessible to the public. As such, we do not offer a pick-up option. Your order will generally be shipped from our distribution centre, which is located in Melbourne, within 1-2 working days of receiving payment excluding public holidays & weekends.
The majority of our parcels are delivered by Australia Post however occasionally we work with other courier partners to provide the most efficient delivery service with the most reasonable price. Express shipping is now available Australia-wide for most products.
In the very unlikely event that your item is lost or damaged during post, then we are responsible and will issue either a full refund or replacement. Tracking details are emailed to customers upon dispatch.
Refer below for our domestic shipping timetable:
|2-5 Business Days||3-6 Business Days|
|1-2 Business Days||1-3 Business Days|
* These delivery times do not take into account delays due to Covid lockdowns.
Please allow 2-3 extra days for personalised products as each item is custom made.
All orders will require a signature upon delivery unless requested otherwise in the order notes.
If you have problems with your delivery please contact us at email@example.com and we'll always work with you to address any issues.
*Oversized items are products that exceed the maximum weight and size requirements by Australia Post and can only be transported via courier.
Shipping for oversized products is free only for Melbourne customers. You can see the shipping cost to your suburb before placing your order via the shipping calculator. The shipping calculator can be found on the product page and cart page.
COVID Update: Due to limited airline capacity and government border restrictions, international shipments are temporarily suspended to all areas, except New Zealand, until further notice.
International Shipping is available for collars, leashes & ID tags to selected countries. Standard shipping is available at a flat rate cost of $19.95 and normally takes 10-20 business days.
International Shipping is available for 127 countries including New Zealand, United States, Canada, United Kingdom, France, Germany, Hong Kong, Italy, Singapore & Japan.
Each country has different laws regarding imports from abroad and you may be required to pay additional fees on delivery such as customs clearance charges, duties and taxes. Our shipping rate covers door to door delivery only and does not include import fees if applicable.
For a shipping quotation on large items, please email us at firstname.lastname@example.org
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