Shipping Guide

Domestic Shipment

Modern Pets offers free shipping on orders over $29 to metro and major regional centres across Australia*.

We regret that our warehouse is not accessible to the public. As such, we do not offer a pick-up option. Your order will generally be shipped from our distribution centre, which is located in Melbourne, within 1-2 working days of receiving payment excluding public holidays & weekends.

The majority of our parcels are delivered by Australia Post however occasionally we work with other courier partners to provide the most efficient delivery service with the most reasonable price. Next business day express shipping is available to all areas except Western Australia & Northern Territory. Currently, the Express service is only available for collars and leashes. 

In the very unlikely event that your item is lost or damaged during post, then we are responsible and will issue either a full refund or replacement. Tracking details are emailed to customers upon dispatch. Please see below for our domestic shipping timetable:

 

 
Capital Cities
Other Areas
 Standard Shipping
 2-5 Business Days  3-6 Business Days
 Express Shipping
 1-2 Business Days  1-3 Business Days

 

Allow 2-3 extra days for customised items.

 

Free Shipping Zones

We offer free shipping to metro and major regional areas across Australia (except for Western Australia & Northern Territory) for all orders over $29. Please see below for our domestic shipping rates:

 

Value Type Cost 
$0.00-$29.00 Standard Shipping $7.95
$0.00 and up Express Shipping (only for small items) $9.95
$29.00 and up Standard Shipping FREE

 

For customers living in Western Australia and Northern Territory, the cost of shipping will depend on the weight of your order:

  • Products weighing 500g and under will be shipped at a flat rate cost of $7.95;
  • Products over 500g in weight will be shipped at a flat rate cost of $9.95.


Please note that our couriers have authority to leave. If they are unable to fulfil your request, they will leave your delivery in a safe place on your property.  

 

International Shipment

International Shipping is available for collars, leashes & ID tags to selected countries. Standard shipping is available at a flat rate cost of $10 and normally takes 10-20 business days. The rate for express courier service is $25.

International Shipping is available for 127 countries including New Zealand, United States, Canada, United Kingdom, France, Germany, Hong Kong, Italy, Singapore & Japan.

Each country has different laws regarding imports from abroad and you may be required to pay additional fees on delivery such as customs clearance charges, duties and taxes. Our shipping rate covers door to door delivery only and does not include import fees if applicable.

For a shipping quotation on large items, please email us at info@modernpet.com.au

 

 

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