1 year warranty
30 days money back guarantee
I didn’t receive the item due to Modern Pets inability to put my address on the parcel correctly. Australia Post confirmed this and yet Modern Pets still wanted to charge me $16.00 in postage to resend it! I don’t recommend using this company.
So Modern Pets still try to blame me for putting the wrong address on the website when it was automatically done by PayPal. Both Aus post and PayPal said it was the seller at fault and refunded my money.
I don’t appreciate a company who do not take responsibility for their mistakes and try to blame the customer.
We're sorry that the parcel was returned to sender. Unfortunately the address you entered into the website was incomplete, which is why Australia Post were not able to deliver the parcel successfully. If the problem was caused by a processing error on our part, then we would not have charged re-delivery fees. Please reach out if we can assist with anything else.
Our cat loves this scratcher and uses it every day. Unlike others we have purchased the cardboard in this is really firm and will therefore deteriorate much slower than same shaped previous purchases from other companies. Highly recommended.
My cat took to the infinity lounge immediately. She loves spending the day sleeping on it or just sitting watching me in the garden. I’m amazed they immediately know it’s for scratching too. Beautiful product!!
Thank you for your exceptional customer service. Thanks for understanding our situation, for your excellent communication and general care for your customers. I will definitely be returning as a satisfied customer and referring you to all our friends with pets. Thanks again.
A must for every cat owner. I’ve been buying one of these about every two years. Really good quality and value. They sleep or scratch or lounge on it.
Modern Pets is a specialist online retailer of stylish, high quality and well-priced pet products sourced from around the world. As adoring pet owners we know, that while our pets need products that give them comfort and security, we also appreciate accessories that can integrate with our stylish homes.
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