We accept returns of products within 14 days of the sale date for any reason.
If your product is damaged or not as described on our website, we will gladly exchange it for an alternative or issue a refund.
In cases of change of mind or wrong size has been selected, we will accept return or exchange as long as the item purchased is in its original packaging and condition. The return postage in this case will need to be paid by the buyer. And the original delivery charge will be deducted from the refund amount. Therefore, we highly recommend customers to measure the neck size of your dog or cat before purchasing any collar.
For all returns inquiries, please send an email to firstname.lastname@example.org. Please include your order number and name, and we will work with you to resolve the issue.